Privacy Policy
Last Updated: 11th September 2025
Your privacy is important to us. This Privacy Policy explains how MapleAI ("we", "us", or "our") collects, uses, and discloses information about you when you use our API service (the "Service"). We are committed to being transparent about our practices and respecting your privacy.
1. Information We Collect
We collect information in a few different ways to provide and improve our Service.
A. Information You Provide to Us
Account Information: When you sign up, we collect your username and a securely hashed version of your password.
Payment Information: When you subscribe to a paid plan, our payment processor, Stripe, collects and processes your payment information. We do not store your full credit card number, but we do store the associated Stripe Customer ID to manage your subscription.
Communications: If you contact us directly for support or other inquiries, we may keep a record of your communication.
B. Information We Collect Automatically
Usage Data: Our network is protected by Cloudflare, which processes traffic data, including your IP address, to provide security and DDoS mitigation. We also automatically log metadata about your API usage, such as the number of requests you make, timestamps, and error rates, to maintain and secure our Service.
Cookies and Tracking: We use essential cookies to manage user sessions (e.g., keeping you logged in). We may also use analytics and monitoring tools, such as Google Analytics or similar, to improve the Service. These services may collect anonymized usage data.
2. How We Process API Request Data
To provide AI responses, we send your API requests to third-party AI providers. The content of your request (prompts, text, conversation history) is passed to:
OpenRouter
Google (Vertex AI / AI Platform)
OpenAI
These providers process your request to generate responses, which we pass back to you. MapleAI processes your request in-memory and does not persistently store the content. Third-party providers have their own privacy practices; we encourage you to review them:
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our Service.
Route your API requests to the appropriate AI provider.
Process transactions and manage subscriptions.
Prevent abuse, enforce our terms, and secure our platform.
Communicate with you, including sending service-related notices and responding to inquiries.
Analyze usage trends and improve the Service.
4. Data Sharing and Disclosure
We do not sell your personal information. We share information only in the following cases:
AI Service Providers: OpenRouter, Google, OpenAI process request content to generate AI responses.
Network Security: Cloudflare processes traffic for security and DDoS protection. Cloudflare Privacy Policy
Payment Processor: Stripe processes payments securely. Stripe Privacy Policy
Legal Compliance: We may disclose information if required by law or to protect safety, rights, or property.
Business Transfers: If MapleAI is sold or merged, personal data may be part of the transaction.
5. International Data Transfers
Our primary servers are in Germany, under GDPR protections. Some third-party providers (e.g., Google, OpenRouter, Stripe) may transfer your data outside the EU/EEA. We rely on legal mechanisms such as Standard Contractual Clauses (SCCs) and Adequacy Decisions to ensure appropriate safeguards.
6. Your Rights and Choices
Under GDPR, you have rights regarding your personal data, including:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data and account.
Object: Object to certain types of processing.
You can exercise these rights via your dashboard or by contacting us at [email protected].
7. Data Security
We use industry-standard practices, including encryption and hashing, to protect your data. However, no method of transmission or storage is 100% secure. You are responsible for keeping your API key and password confidential.
8. Children's Privacy
The Service is not for individuals under 13. We do not knowingly collect information from children under 13. If we discover such data, we delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy. We will post updates on this page with a revised "Last Updated" date. Please review periodically.
10. Contact Us
Questions or concerns? Contact us at [email protected].